Q & A


 

Need Help? Here are some of the most common questions and answers.

 


 

When I sign up for a Lunker’s Guide membership, is my transaction safe?

We use Stripe as a payment gateway. Stripe is renowned for security and provides safe online transactions for millions of internet users every day. No credit card information is stored on our site at any time. All payment information is stored and processed through Stripe.

 


 

Is my information shared with any outside parties?

We respect your privacy! Any information contained within your Lunker’s Guide account  is never shared with any outside party.

 


 

How do I cancel the text message service?

To cancel the Lunker Alert! Text message service, simply reply STOP to a message that you have received from the service. You can also discontinue by texting STOP to 313131 (393939 in Canada). For help text HELP anytime.

 


 

How do I cancel my membership with The Lunker’s Guide?

Although we will be sad to see you go, canceling your Lunker’s Guide membership is simple.  Sign into your Lunker’s Guide account and go to the Subscriptions tab. There you will see a link to “disable auto-renew” click the link and you will no longer be billed for the service.

 

On our home page you’ll see a member sign in section on the left sidebar, the says MEMBER ACCESS.

 

Once you sign in, you may be redirected to the home page but in the MEMBER ACCESS section you will have a new tab that says ACCOUNT. Click that link and it will take you to your account page.

 

Just under your name it will show two tabs, PROFILE and SUBSCRIPTIONS. Click the subscriptions link and click disable auto renewal.

 

 


 

Password Resets / Lost password

If you are having problems logging into your Lunker’s guide account here are a few things to be aware of.

  1. Your new password link (expires in 48 hours).
  2. If you try again don’t use an outdated link that has expired.
  3. If your using a older web browser like (Internet Explorer). Try pasting the link into a newer browser like Safari or Chrome.

 


 

What if I am not satisfied with my membership?

We at The Lunker’s Guide strive to provide an excellent user experience. If within 3 days of sign up you are not satisfied with our service we will refund your money. All refund request after 3 days will be at the discretion of The Lunker’s Guide. Please feel free to contact us with any additional questions.

 


 

 



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